Who selects the products that go into the machines?
Each new account will be supplied with a ‘menu’ of our products which will allow them to select what they would like to see on their machines. In some cases, we will go ahead and fill the machines with what we think will be popular products. We have been in the business a long time and more than likely have other accounts with similar demographics to your account. However, we are always open to suggestions from you and your employees.
Is there a cost to my company for the vending equipment/service?
Optimum Vending will provide the machines and service free of charge.
How often do you come by and fill up the machines?
As often as needed. Your size and volume will determine your re-stocking schedule. All accounts will be re-stocked a minimum of once a week.
What condition are the vending machines in?
The machines will be in excellent condition.
What is the procedure if someone loses money in the machines?
Vending machines from time to time do take people’s money. We can supply a refund bank for on-the-spot refunds. Our route drivers will also issue refunds.
If a machine has a problem how quickly do you respond to fix it?
Once a problem has been brought to our attention we generally respond within four hours. Keeping our customers happy and our vending machines stocked and functioning properly is our #1 priority.
Can we request specific products?
Of course, you can either request a specific product through our website or talk to your account reprehensive. We want to offer the products your employees want.
Is there a contract?
It depends, contracts are handled on an account by account basis.
How long does it take for delivery/installation and what is the process?
Once you give us the go-ahead to move machines in we will be ready to go within 14 days. In the event that you already have a vendor, it’s always good to give them 30 days to move out. If you need the machines sooner than that we will make it happen. After we agree on an installation date, it shouldn’t take more than 4 hours to move the machines in and get them all set up and working.
What are your service days and hours?
We provide service 24 hours a day 7 days a week. Our trucks start very early in the morning every day and we have route technicians on call around the clock. The people who re-stock your vending machines are also trained in repairing them. This helps facilitate most machine repairs and ensures that your vending machines are always up and running.